Terms

Last updated 19 October 2026

Mossie & Co. is a fictional business made for a design portfolio. This page shows what the real page would say. No personal information is collected by this concept site: the booking form is a dry run and sends nothing.

Bookings

• A booking is confirmed only when we text you. If we must move it, we will call or text as early as we can.
• There is no deposit. Please give a day's notice to move or cancel, on 021 000 7712. Repeated no-shows may be asked to pay before booking again.
• We hold a slot for 15 minutes past drop-off time.

Your dog's health and safety

• Dogs must be up to date with vaccinations. Bring or send the card on your first visit.
• Tell us about health problems, injuries, skin conditions, recent surgery or a history of biting before the groom.
• We never sedate. We may stop a groom if continuing would hurt or frighten your dog; you pay nothing for a groom we stop for that reason.
• Badly matted coats may need to be shaved short for the dog's comfort. We always ask you first.
• If we see a sign of illness or injury we tell you, and in an emergency we take your dog to the nearest vet and call you on the way.

Prices and paying

• Prices on the website include VAT. Matting can add up to R150; we agree any extra with you before we start.
• You pay after the groom, by card, tap or cash at the counter.

If you are not happy

Tell us when you collect, or within seven days, and we will put it right at no charge. This does not limit your rights under the Consumer Protection Act 68 of 2008, including your right to services of good quality (section 54).

This website

• The information on this site is given in good faith. Hours can change on public holidays.
• Content, photographs and design may not be copied without permission. Photographs are credited on the credits page.
• These terms are governed by South African law. Our details as required by the Electronic Communications and Transactions Act are on the legal notice.